- Delivery Method
- We will ship by Yamato Transport.
- Products that require refrigeration will be shipped by Cool Takkyubin (refrigerated delivery) to maintain quality.
- Delivery Time of Products
- Packages are dispatched within 2 days after receipt of payment, excluding store holidays.
Our courier partners will be able to deliver the shipment to you : 9am to 9pm (except time between 12pm-2pm)
- In case of bad weather condition and unexpected travel delays from our courier partners, delivery time can be delayed.
We will email you your package tracking information as soon as your package ships.
- Please take note that an order will be voided if the order cannot be delivered due to prolonged absence or imprecise address of the customer.
- About Shipping Fee
- Shipping fee varies depending on the shipping area.
Seinan Co., Ltd.
The amount displayed at the checkout page is the total fee.
Payment will be completed when the order is confirmed on the checkout screen.
Items will be shipped within 2 business days of your order using Yamato Transport.
If a non-delivery occurs on account of a mistake by the customer (e.g wrong name, address or any other wrong information) then the refund is not possible and any extra cost incurred by TokyoMithaiWala for redelivery shall be claimed from you.
In the unlikely event that a defective or incorrect item is delivered, please contact us by email or phone within 24 hours after the item arrives. We will replace it for you at our expense.
Please note we cannot accept returns in any other way than the above.
We have made every effort to display the colors of our products that appear on the Website as accurately as possible. However, as the actual colors you see will depend on the screen you use.
TokyoMithaiwala may at any time modify the Terms & Conditions of use of this website without any prior notification to you. You can access the latest version of these Terms & Conditions at any given time on the Site. You should regularly review the Terms & Conditions on the Site. If you continue to use the Service you shall be deemed to have agreed to accept and abide by the modified Terms & Conditions of use of this Site.
We may choose to sell sweets at different price on the online store. This doesn't guarantee that the customer can get the same price at tokyomithaiwala store. Any proof provided by customer from this website will not be admissible at the walk-in store.
We will never transfer or use the personal information obtained in the course of communication with customers to a third party except when there is a request for submission from a public institution such as a court, police agency, etc.